App Support Centre
App Support Centre Page (with no visibility on site but app users can
access directly from the app)
Need Help With The App?
If you've been redirected to this page from the app, you'll find answers to common
questions below.
Frequently Asked Questions
I can't log into my account.
First, check that you're using the correct email address and password associated with
your Inside Out Pride account.
If you've forgotten your password, use the password reset option on the login screen.
If you're still experiencing difficulties, please contact support.
My content isn't loading.
Try the following:
• Close and reopen the app
• Check your internet connection
• Ensure you have the latest version of the app installed
• Restart your device
If the issue continues, contact support with details of your device and the problem
you're experiencing.
I can't access a programme I've purchased.
Please ensure you're logged into the correct account.
If access is still missing, contact support and include:
• Your name
• Registered email address
• Programme purchased
• Date of purchase (if known)
How do I update my account details?
Account settings can be updated within the app through your profile section.
If you're unable to access your account settings, contact support for assistance.
How do I cancel my membership?
Membership management options can be found within your account settings.
If you need assistance, please contact support directly.
Contact Support
We're Here To Help
If you can't find the answer you're looking for, please get in touch.
Support Email
support@insideoutpride.co.uk
Response Time
We aim to respond to all support requests within 48 business hours.
When contacting support, please include:
• Your name
• Your registered email address
• Device type (iPhone, Android, Tablet, etc.)
• A description of the issue
This helps us resolve your query as quickly as possible.
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